RETURN AND REFUND POLICY
At LA Garden Supply, we are committed to your satisfaction and stand behind the quality of our hydroponic products. To ensure a smooth shopping experience, please review our return policy:
1. Change of Mind
We do not offer refunds for purchases due to a change of mind. We encourage careful consideration before completing your order.
2. Faulty Products
In the rare event of a faulty product, you have the following options:
- Refund: Request a refund for the faulty item.
- Exchange: Exchange the product for an identical item or an alternative of equal value, subject to availability.
- Store Credit: Opt for store credit that can be used for future purchases.
3. Timeframe for Returns and Exchanges
Returns or exchanges must be initiated within 7 days of the original purchase date, with the following conditions:
- The product must be in its original, unopened packaging.
- A valid receipt or proof of purchase is required.
- The product must not be used, altered, or damaged by the customer.
4. Nutrients Exclusion
Please note that nutrient products are non-returnable and considered final sale.
5. Initiating a Return or Exchange
To begin the return or exchange process, please:
- Contact our customer support team within 7 days of purchase.
- Provide your order number, product details, and a concise description of the issue.
6. Shipping Costs
Customers are responsible for return/exchange shipping costs unless the return is due to our error or a faulty product.
7. Inspection and Processing
Upon receiving your returned item, our team will inspect it to ensure it meets return eligibility criteria. We will then process your refund, exchange, or store credit accordingly.
Please note that our return policy may undergo updates, which will be posted on our website. If you have any inquiries or concerns about our policy, please reach out to our customer support team.
Thank you for choosing LA Garden Supply for your hydroponic needs. We value your business and are dedicated to delivering exceptional products and service.
